Terms and Conditions: BRISA GO EXPRESS – Passenger Ticket Terms & Conditions

1 Reservation Confirmation

A reservation is considered confirmed only after payment and receipt of a confirmation number. Passengers are responsible for providing accurate contact information.

2 Pickup Window or at Stop

Pickup times are estimated and may vary due to traffic, weather, road conditions, passenger load, or other operational factors. Passengers must be ready at the pickup location at least 1​0 minutes before the scheduled pickup window.

3 No-Show Policy

If a passenger is not present within 5 minutes of vehicle arrival, the reservation may be considered a no-show. No-shows are non-refundable.

4 Cancellation Policy

Cancellations made 1+ hour before departure may receive a credit voucher toward future travel. Cancellations made less than ​ 24 hours before departure may not be eligible for a refund or credit. Refunds, if approved, may be subject to processing fees.

5 Schedule Changes

Wawa Express reserves the right to adjust pickup times, routes, vehicles, and schedules as necessary for operational efficiency and passenger safety. Customers will be notified of significant changes whenever possible.

6 Luggage Allowance

Standard fare includes:

• One carry-on bag
• One personal item

Additional or oversized luggage may incur additional fees and must be approved in advance. ​ BrisaGO Express is not responsible for damage to improperly packed items.

7 Passenger Conduct

Passengers must behave respectfully toward drivers and fellow passengers. Disruptive, abusive, intoxicated, or unsafe behavior may result in removal from the vehicle without refund.

8 Safety Requirements

Seat belts must be worn at all times. Children must travel in legally required child safety seats, provided by the passenger unless otherwise arranged.

9 Travel Delays

Wawa Express is not responsible for delays caused by:

• Traffic accidents
• Road closures
• Weather events
• Law enforcement activity
• Mechanical emergencies
• Other circumstances beyond our control

10 Airport Transportation

Passengers should schedule transportation allowing sufficient time before flight departure. BrisaGO Express is not responsible for missed flights due to unforeseen circumstances outside its control.

11 Lost & Found

Items left in vehicles will be held for a limited period when recovered. BrisaGO Express is not responsible for lost, forgotten, or unattended items.

12 Service Animals

Service animals are welcome in accordance with applicable laws. Advance notice is appreciated. 1per trip

13 Limitation of Liability

Liability for baggage and personal property is limited to the extent permitted by law. BrisaGO Express shall not be liable for indirect, incidental, or consequential damages arising from transportation services.

14 Force Majeure

BrisaGOExpress shall not be liable for service interruptions caused by events beyond its reasonable control, including severe weather, natural disasters, government actions, public emergencies, or other force majeure events.

15 Acceptance of Terms